RAL

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity. Alternative Dispute Resolution (ADR) entities are entities authorized to carry out mediation, conciliation and arbitration of consumer disputes in Portugal that are registered on the list of ADR entities provided for by Law No. 144/2015. If you wish to make a complaint, access this website: https://www.cniacc.pt/pt/